At Mama Zola, we want to make ordering from us as simple as possible, including knowing when your parcel should arrive.

Here is everything you need to know about delivery in South Africa.

1. Processing & Delivery Times

Once you place your order, we will carefully prepare it for dispatch.

Orders are usually processed and dispatched within 1–3 business days.

After your order has been shipped, the estimated delivery time within South Africa is 8–12 business days.

Delivery times are estimates and may occasionally vary during busy periods, public holidays, or due to circumstances outside our reasonable control.

Once your order has been shipped, you will receive a shipping confirmation by email.

2. Free Delivery Across South Africa

Delivery is free on all orders across South Africa, with no minimum purchase required.

There are no additional delivery charges added at checkout.

3. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number and a link to follow your delivery.

You can use this information to check the progress of your parcel until it reaches you.

Please note that it can sometimes take a little while for the courier's tracking information to appear after the parcel has been dispatched.

4. Delivery Address

Please make sure your delivery address is complete and correct before placing your order.

If you notice that you have entered something incorrectly, please email me as soon as possible at:

support@mama-zola.com

If your order has not yet been shipped, I will do my best to correct the address before it is dispatched.

Once the parcel has been handed over to the courier, it may no longer be possible to change the delivery address.

If a parcel is returned because an incorrect or incomplete address was provided at checkout, additional costs may apply if a new delivery needs to be arranged.

5. Delayed, Lost or Damaged Orders

If your order is taking longer than the estimated delivery time, please contact me at:

support@mama-zola.com

I'll check the tracking information and do my best to help.

If your parcel arrives damaged, please send me your order number and, where possible, a few photos of the packaging and the item.

If the tracking information says your parcel has been delivered but you cannot find it, please first check with anyone else at the delivery address, your neighbours, or any safe place where the courier may have left the parcel.

If you still cannot locate it, please get in touch so I can look into it with you.

If a parcel is confirmed as lost or there is another delivery issue, we will work with you to find an appropriate solution in accordance with the circumstances and your applicable consumer rights.

6. Returns & Refunds

Information about returns, damaged or incorrect items, exchanges and refunds can be found in our Returns & Refund Policy.

A Little Note From Us

We are a small family-run shop, and we know that waiting for an order can be exciting.

We will always do our best to keep you informed and make sure your order gets to you safely.

Thank you for supporting Mama Zola and our little shop.

With love,
Zola & her daughter